Worst customer service of the week, no make that Year

Four thousand sir? Would you like that in fifties or thousands?

Actually I think hundreds would be more logical for that amount.

Sorry Sir. We have run out of hundreds.

(me saying all the predictable things about banks and money etc)

(counter staff reluctantly turns to next colleague and asks. Got any hundreds? Sure. Says colleague and produces them. )

Ah, says I. So when you said WE have run out, you meant to say: I CAN’T BE BOTHERED TO HELP YOU MR CUSTOMER

The best bit is after watching the duty supervisor become extremely busy elsewhere as this discussion moved on, I asked for a customer feedback form. The form ends with the reassurance , and I quote
“You can be assured that your feedback will be kept in the strictest confidence”

I guess that means they will make damn sure no one inside or outside the bank will ever know I had a problem.

Let’s wait and see.
Oh and what does this have to do with leadership? Well I’m not going to put the staff members name on the feedback form. Not relevant I think, as people tend to behave according to the actual culture of the organisation, and the example of their leaders.

– Posted From My iPhone